Water coolers and ice machines for medical clinics
For the PT clinic filling cold packs, the urgent care lobby full of walk-ins, and the specialty practice three floors up a medical office building.
Medical clinics
Clinics differ a lot in how they go through water and ice. A physical therapy clinic has techs scooping ice into cold packs for patient after patient, plus a gym floor full of people working up a sweat. At an urgent care, the lobby fills with walk-ins, and whoever drove them waits too. Specialty practices in a medical office building often share a floor with other suites, and a long clinic day leaves staff refilling bottles well past closing.
Ask a clinic manager about the setup they have now and the answers tend to sound alike. The ice machine in the back makes half the ice it used to and nobody is sure who to call. The cooler in the lobby came with the lease from the previous tenant. Or the provider that installed everything sends a different subcontractor each time, if anyone comes at all.
Our machines connect to the clinic's existing water line and run it through reverse osmosis, so hard Utah water loses most of the minerals that scale up ice machines before any of it freezes. Water Star technicians are on our payroll, not a contractor's. Maintenance goes on our calendar every 12 to 18 months. When something breaks between visits, the service call costs nothing, and the technician either repairs the machine or swaps in another. You can start with a free trial week; 98% of the businesses that take one keep the machine.
What it needs to do.
Ice that keeps up with the treatment floor
In a PT or sports medicine clinic, staff go back for ice all day to fill cold packs. That calls for a dedicated ice dispenser rather than a break-room machine stretched past its limit.
A lobby cooler patients serve themselves from
Urgent care and specialty waiting rooms see a steady stream of people. A freestanding cooler near check-in lets them pour a cup without lining up at the window to ask.
Something for the people working the long shift
Nurses, MAs and therapists put in long days. A staff room machine that has chilled water, hot water for coffee or soup, and ice gets used from open to close.
One company for the whole building
When several practices share a medical office building, one water company can look after each suite and the shared break room, and work with the building manager on placement.
What fits.
Our rep confirms the right mix at a free site visit.
- Water & Ice Combo CoolersFor a single clinic's staff room, one combo unit handles cold water, hot water and ice in a single footprint, which covers the team without crowding the counter.
- Commercial Ice MachinesPhysical therapy and other clinics that fill cold packs all day are better off with a stainless countertop or floor-standing ice dispenser built for steady use.
- Bottleless Water CoolersA freestanding bottleless cooler with hot and cold taps is the simple answer for a busy waiting room, set where the front desk can see it.
Questions from medical clinics.
Anything else, just call. A real person picks up. 801-609-4321
We're a physical therapy clinic and fill cold packs constantly. Is a combo unit enough?
Probably not for long. A combo unit is meant for a staff room. If your techs are back at the ice all day, a stainless countertop or floor-standing ice dispenser is the better tool, and some clinics keep a combo unit in the staff room as well. Our rep asks how many patients you see and how often staff refill, then recommends a size after seeing the space.
Can the machine in our urgent care lobby be used by patients?
Yes. That's what a freestanding bottleless cooler is for: patients and their families pour their own cup while they wait. A good spot is within sight of check-in. The location needs a supply line, a drain and an outlet within reach; our rep confirms all three when they come out to look, at no charge.
Can you also supply purified water for lab or clinical equipment?
Not from these machines. The coolers, combo units and ice dispensers are for drinking water and ice, and ice your staff put in a cold pack is just ice from the machine. Purified water for a lab or for equipment is a custom RO/DI system, which we design at a free site visit around the equipment maker's requirements.
Our practice is one of several in a medical office building. Who do you coordinate with?
Whoever decides for your suite, usually the practice manager, and the building manager if the install touches shared plumbing. We can cover a single suite, the shared break room, or several practices in the same building. Wherever it goes, the requirements don't change: plumbing to connect to, a drain, and power.
Our old ice machine keeps slowing down. Is it the machine or our water?
Often the water. Utah's water is hard, and its minerals crust onto the parts inside an ice machine as scale, until it makes less ice and takes longer doing it. Our machines freeze water that reverse osmosis has already stripped of most minerals, and we put maintenance on the schedule ourselves. The filters get changed during those visits.
We have clinics in more than one Utah city. Can you handle all of them?
Yes. Our shop is in Salt Lake City and our technicians work across Utah, so a group with clinics in several towns can have one company look after every location. Along the Wasatch Front, most service calls are completed the same day and nearly all the rest the next day.
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